Keeping Things in Focus
By: Dr. Carolyn Helbert-Green
Eye care has taken on a whole new meaning this week at Colleyville Vision. It was Monday morning and I was on the way to the store to pick up some breakfast as we were to celebrate the winner of the 2nd annual CVA Scholarship. I received a missed call from my communication leader, Natalie. I quickly sent a text to let her know I remembered about the morning event and would be there shortly with food. A second phone call followed that and a text that said “CALL ME NOW!” I realized this was not about donuts. Immediately I was made aware of the emergency at the office…our office was flowing with water into the parking lot due to a broken water pipe that had occurred over the weekend.
Soon my staff, my husband, my Dad and I were arriving, rolling up our business casual clothes as we quickly got to work! In order to reduce risk of damage, we removed furniture and anything else we could from the building as decisions about restoration were being made. As the week has progressed we have been busy with mopping, drying, packing, cleaning and wood floor removals. We have met with our computer vendors, equipment reps, and adjustors to ensure all are functioning normally.
Timing is not always on our side as we were preparing for a full and busy week of students before they returned to school. Our patients have been full of grace and patience as we have had to reschedule and place things on hold at Colleyville Vision. Thankfully, our records are safe and secure in the cloud and there has been absolutely no damage to any of our patients’ records! We will begin seeing patients again after Labor Day and offering a Saturday as well as extended hours in the upcoming month to accommodate our rescheduled patients.
Friday my staff met in my home as we talked about the culture of CVA. As in any organization, as the leader, you know what you want the culture and vision to be. It was nice to visit with my staff and discuss what that culture looks like to each of us. As we reflected and lived out this week, our culture continued to be felt. For me, my culture is 3-fold. First, it is to take care of each patient like we would take care of our family. As a result, our patients feel like family. Secondly, CVA is a place where patient care/service is always top priority. It is our goal that each patient has the best eye care experience that they have ever had, and we want to be their only eye care provider for the future. Last, CVA is a place where we educate. We train our staff to be the best eye care providers we can be for our patients, so that we can provide the best solutions and prevention for eye disease to our patient. 100% of our staff has a certification in their area of expertise within our office.
This week, on many occasions, our patients, vendors, landlord, insurance company and neighbors have said “I care” about CVA “eye care” and asked what can we do to help? We are humbled and honored to be able to serve our community and this week we were immensely thankful to be the recipient of your compassion for us. Thank you for the “I care” attitude you extended to us this week. The CVA Team is working to be back in the “eye care” routine as quickly as possible and will see you soon!